How to Order – A Step by Step Guide
Order by email or telephone.
Email firstname.lastname@example.org or call us on 01489 573839
Step 1: Initial Enquiry
Contact us via email giving an outline of your requirements or complete details of the products you would like prices for on our contact us request form. Alternatively you can contact us on 01489 573839.
Step 2: Quotation
We will promptly prepare a full quotation for your consideration which will be returned via email along with an order form for you to complete should you wish to place an order.
Step 3: Placing your Order
To place your order simply complete the order form (received with quotation) and return via email along with any images of artwork required. Ideally artwork should be sent in a high quality jpg format.
Step 4: Disk Set-up*
Upon receipt of your order we will go ahead and setup an embroidery disk as per the art work provided. We will then email a scanned copy of the stitched embroidery for your approval along with an invoice for the total order value including delivery.
*Please note that cancellation at this stage will incur a disk set-up fee of £20.
Step 5: Approval and Payment
Upon receipt of written approval and payment (Bank payment or Paypal) your order will be processed. Delivery is generally within 2 weeks of approval/payment.
Step 6: Delivery
Single items are delivered by Royal mail – £4.00
2-30 items are delivered by courier – £7.50
Quantities over 30 – £7.50 + VAT for the first carton then £5.00 + VAT per additional carton.